Refund & Return Policy

Refund & Return Policy

At essentialdigitaldepot , we aim to ensure that every customer is completely satisfied with their purchase.
Because our products are digital downloads, all sales are generally final once the file has been accessed or downloaded. However, we also value fairness and customer trust, so we do provide certain exceptions.

Refund Eligibility

You may request a refund under the following conditions:

  • You purchased the same product twice by mistake (duplicate order).

  • The product file is corrupted, incomplete, or inaccessible, and our support team cannot resolve it.

  • You were charged incorrectly due to a technical issue.

In such cases, please contact our support team at  contact@essentialdigitaldepot.com  within 7 days of purchase.

Non-Refundable Situations

Refunds are not provided for:

  • Change of mind or misunderstanding of the product description.

  • Not knowing how to use the product (we provide detailed instructions in each listing).

  • Failure to download or access due to issues on your device.

How to Request a Refund

To start a refund request:

  1. Email contact@essentialdigitaldepot.com with your order number and reason for the request.

  2. Our team will review your case within 3 business days.

  3. If approved, your refund will be processed to your original payment method within 5–10 business days.

We believe in fairness, transparency, and long-term relationships with our customers.
If you’re ever unsure about your purchase, feel free to contact us before ordering.